original paintbrush
Machine Gunner
Placed a recent order, against my better judgement, during one of their sales. Here's what's transpired. Let me say too, that I don't wish to hear from buddies her or elsewhere about what a great guy he is or how he's an unfair target (where was the previous thread here?) - the bottom line, is that he one of the worst E-tailers that I've dealt with. It's the same story as before. Here are the emails now dragging on for a month and a half trying to get the pieces I ordered. These are just as rec'd and can supply them to the mods, if they wish.
1) From me to Toychest - Nov 4:
Victoria, nothing has arrived as of today's mail.
4) No response to that one, sent another email on 11/28, and also emailed a form response thru their website contact form.
At NO time have I ever rec'd an email confirmation of ANY package being sent to me.
So, I'm done ordering with them. The fact is they are the worst E-tailer I've dealt with the last several months. Buyer's beware.
PS - as of RIGHT now, the two items that were wrong, are STILL on the website...didn't bother to check the other missing items.
1) From me to Toychest - Nov 4:
just rec'd an order I placed last week and I can't make heads or tales of it.
I'm guessing the missing items are out of stock (a concord book and a few loose items)? The receipt doesn't say, it just shows a line thru them.
Also, I rec'd two sets of wrong uniforms. I ordered an advertised HBT uniform from the Gustav figure and got...well...not sure. Just a basic DML german uniform.
I also ordered a DiD uniform that came with the Jakob Blau figure but some German officer's uniform.
Please help. Thanks.
2) Email from Victoria, on 11/5 - was excited to get a response so quick:I'm guessing the missing items are out of stock (a concord book and a few loose items)? The receipt doesn't say, it just shows a line thru them.
Also, I rec'd two sets of wrong uniforms. I ordered an advertised HBT uniform from the Gustav figure and got...well...not sure. Just a basic DML german uniform.
I also ordered a DiD uniform that came with the Jakob Blau figure but some German officer's uniform.
Please help. Thanks.
I will get the correct items out to you asap. I apologize for the mistakes! Please let me know if there is anything else I can do for you. Thank you
3) Email from me to Toychest, 11/19, two weeks later:
Victoria, nothing has arrived as of today's mail.
Anyone there? I'm still waiting for a response for an order you guys messed up on 11/4!
5) On 11/30, then I rec'd this email. I sent out your replacements part right after I emailed you last time! Looks like they werent delivered for some reason! I apologize.. I will get a replacements for the replacements sent out. Please let me know if there is anything else I can do for you. Thank you.
6) And now, my response today:Still nothing...
So I guess the replacements for the replacements were both damaged in transit/stolen/etc.At NO time have I ever rec'd an email confirmation of ANY package being sent to me.
So, I'm done ordering with them. The fact is they are the worst E-tailer I've dealt with the last several months. Buyer's beware.
PS - as of RIGHT now, the two items that were wrong, are STILL on the website...didn't bother to check the other missing items.